today

QA engineer

Kyiv · $1000 · 2 years of experience · Intermediate

2017-2019 Gemius S. A. (Poland), Web Software Quality Assurance Engineer • Cross-browser web testing (Firefox, Opera, Chrome). • Browser Developer Tools. • Created HTML banner selectors for the International Advertisement Platform. • Prioritized QA effort with statistical information. • Advertisement logic tuning with the means of internal Domain Specific Language. • Daily international collaboration on English with leads and team members. 2016-2017 IK NET TOV (Ukraine), Electrical Engineer. • Performed calculation of local electrical networks. • Documented electrical network in Autodesk AutoCAD. • Managed Government Authorities relations

Manual Testing, Jira, Web Testing, HTML, CSS, VPN, Windows

Technical Skills: • Issue tracking systems: Jira v6 for bug reporting and business collaboration • Internet technology experience: HTML, CSS • Operating Systems: Windows 7, 8.1, 10 • Networking: TCP/IP, Ethernet, Internet • Image Processing Software: Photoshop CS 5.1 • CAD: Autodesk AutoCAD 14 • Office Suite: MS Office 2019 Education: National Technical University of Ukraine “Igor Sikorsky Kyiv Polytechnic Institute” • Specialist in Electric Systems and Network, 2010 - 2016 National Technical University of Ukraine “Igor Sikorsky Kyiv Polytechnic Institute” • B.A. in Economics of Enterprise, 2015 - 2017

Software Quality Assurance Engineer


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Account / Operations Manager

Kyiv · $750 · 3 years of experience · Upper Intermediate

• Effective communication with clients, foreigners and international colleagues • Good knowledge of business English • Market research and building of a CRM list from scratch. • Good at process optimization • Data analysis skills (Excel PivotTable (Currently learning Power BI and SQL)) • Collaboration and tracking systems • Financial systems (Unit Economics, Income Statement)

English, Communication Skills, Microsoft Office, Excel, Analysis

• Answered the most incoming calls in the department. (For about 1000 per month) • Helped colleagues to solve Excel issues. • Optimized processing time and sending awards all over Ukraine. • Conducted analytics and prepared several presentations. • Organized several team-buildings. • Created a database of dating and social network applications with their analytics and founders. • Created a database in Excel with all the event halls of Ukraine, which helped the team to reduce the time in search of a suitable location. • Implemented a checklist rule before the event to monitor availability on stock. • Provided support for 60 football teams throughout the season and scheduled for them comfortable playing time. • Twice champion of Ukraine and prize-winner of numerous international tournaments as an ice hockey player.


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Junior .NET C# Developer

Kyiv · $1000 · 2.5 years of experience · Pre-Intermediate

Support 2 линия: - обработка обращений сотрудников в Jira - анализ логов web-сервисов, windows wcf-служб - написание скриптов выборок из БД - вызов SOAP-сервисов - конфигурирование web-сервисов, windows wcf-служб - разбор/анализ исходного кода .NET - обнаружение, регистрация багов системы, помощь кроссфункциональной команде в их устранении - взаимодействие с представителями бизнес-подразделений

C#, .NET, WCF, MS SQL Server


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Customer Support

Kyiv · $800 · 3 years of experience · Advanced/Fluent

Working with tickets in CRM system, Help Scout, Intercom. Training new-hires. Acquainting new hires with subtleties of workflow, policies and procedures of solving tickets. Performing monthly QA. Managing knowledge base for project. Assisting customers over the phone, via e-mail or live chat. Working on several projects simultaneously. Working with plane tickets through Amadeus Providing customers with relevant information in a professional and timely manner in order to achieve performance objectives. Providing customer with appropriate solutions and alternatives in order to resolve their case. Assisting customers over the phone, via e-mail or live chat. Training new-hires. Understanding the customer’s needs to help them exploit our software Customizing workflows based on the profile of the customer Customer Onboarding Creating cold emails data bases Cold outreach Promo campaigns for product updates Working with Campaign Monitor, Snov.io

Support, English, Customer service, Ability to learn quickly, Customer care, customer support, Good communication skills, Communication Skills, CRM, Microsoft Office, helpdesk, Troubleshooting, Customer care specialist, Jira, Confluence

I'd like to work in technical support,I don't mind 24/7, however business hours are preferred.


today

Customer support

Remote work, Ukraine · $800 · 2 years of experience · Intermediate

December 2017 – April 2019 – Aviacontact (kiwi.com). Avia agent. Duties: - Working with Podio, Pure Extension, Balkan, Nest, Excel , Word programs. - receipt of applications on mail - processing refund requests with high quality and fast tempo - calculate refunds amount - call to air companies and discuss reasons of tickets refund - processing of refunds through the airline company by phone - refund customer by mail - work on the result - had experience in customer support department May 2019 – Aviacontact (omio.com) . Fraud specialist. Duties: - Proactively identify and monitor fraud patterns - Optimizing dispute management strategy - Investigate high-risk transactions with correct follow-up and documentation and make quick decisions - Gather and analyze appropriate transaction data from internal tools, as well as industry standard fraud detection tools - Contact with credit card companies, issuing institutes to verify charge activity - Provide statistics and insight into current trends regarding the fraudulent activities within operational teams

Support, customer support, Customer service, helpdesk, Customer care, English, Good communication skills, Ability to learn quickly, zendesk, Jira

Одна из первых в компании Omio (Украина - Германия) начала работать в новом проекте fraud specialist и успешно!

Активный , позитивный коллектив, высоко оцениваемая зарплата, увлекательная работа и карьерный рост!


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System administrator/Junior DevOps/Support Engineer

Dnipro · $600 · 6 years of experience · Pre-Intermediate

Linux,Windows Server 2003-2012,VMWare ESXi,системы инвентаризации (OCS Inventory, GLPI), система резервного копирования CrashPlan,поиск неисправностей и ремонт компьютерной техники

MySQL

Интересные задачи, адекватный менеджмент, дружный коллектив.


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Support Team Lead

Kyiv · $3200 · 6 years of experience · Advanced/Fluent

More than 5 years of experience in Customer Care supporting Western projects. Worked as Customer Support Manager, Shift Supervisor, Quality Assurance Manager, Risk Manager and Support Team Lead. Main responsibilities: • Building Customer Support Department from scratch; • Distributing the workload and minimizing expenses; • Setting goals and KPIs for the Support Department, creating a corporate culture and values; • Checking Support agents' work during the shift; • Listening to the phone conversation recordings to find errors; • Compiling reports with mistakes; • Conducting training to improve quality of work; • Creating the schedule for the Support team; • Hiring and training new staff; • Increasing sales, cross and upsales, improving retention rates; • Analysis of existing and new clients needs and behaviour; • Dividing tasks and responsibilities among support agents; • Dealing with unsatisfied and risky customers; • Processing refund requests from customers; • Working with payment processors such as PayPal, BlueSnap, Maxpay and many others; • Minimizing the refund and chargeback rates; • Maximizing retention rates after Disputes; • Improving the quality of services and products in general PERSONAL SKILLS Multi-tasking skills A persuasive communicator with perfect speaking skills Excellent interpersonal and coaching skills Strong self-organizational skills Flexibility Strong motivation for learning new areas of expertise Target driven Willing to apply knowledge and experience to improve efficiency and process optimization and learn new business techniques and methods. Right now looking for a suitable position with a company that offers a competitive starting salary, cares about its employees and offers possibilities for growth.

zendesk, Redmine, Scrum, HTML

Launching a project from zero to hero; Building new CRM from scratch and ongoing development of new features; Converting leads into more than 8000 customers in a very specific niche; Monitoring work of over 50 people including developers, designers, support, and freelancers; Creating and implementing ideas that raised company's revenue for over 10% in a single month;

Профессиональный рост. Белая зарплата. Адекватный менеджмент.


yesterday

Customer Support Manager

Kyiv · $1000 · 3 years of experience · Upper Intermediate

Smile Open Source Solutions ( 6 months) - Attracting corporate clients(cold calls,meetings,presentations) - Development and sales of integrated IT-solutions - Full cycle sales management (customer search,identification of needs,the presentation of services Brighta.biz ( 3 years) - Provide customer support via chat and phone - Provide support for existing clients - Ensure that each customer receives outstanding service by providing a friendly environment - Promote self-service plans to reduce the number of incidents - Create a content for the social networks - Being responsible for the new employee onboarding

Support, English, Customer service, Ability to learn quickly, Customer care, customer support, Good communication skills, Jira, CRM, Microsoft Office, helpdesk, Communication Skills, Windows, Service Desk, Sales, Leadership, Fluent English

I am proud if being a team-player and reduce the number of mistakes in the whole team. Reducting of number of refunds in the company is essential as well : )

I would like to be a member of company that allows me to develop my professional skills. Corporative culture at work should be on the high level, where everyone respects each other and tries to help in the different situation. It can be a product company or outsourcing, it actually does not matter.


yesterday

Customer Support Manager

Kyiv · $1000 · 9 years of experience · Advanced/Fluent

1. Work and Travel 2008 participant, 3 months as RC Movies attendant; 2. Around 2 year experience as freelance translator of legal and medical documents; 3. 1.5 year in Axa Insurance company support department; 4. 1 year of customer support in a private Voip company; 5. 3.5 years and till now in Hexa company support service; I'm looking for an interesting customer support position as I know exactly what any customer needs.

customer support, Support, English, Customer service, Customer care, Service Desk, Sales, Good communication skills, Ability to learn quickly, Microsoft Office, User Interface

I managed to translate over 280 hotel contracts for foreign football teams to be legally accommodated in Ukraine during Euro 2012.


yesterday

Lead Legal Counsel / General manager

Kyiv · $3000 · More than 10 years of experience · Advanced/Fluent

Professional experience within the IT industry for 10 years. Full support of the changing business needs of the international businesses over the past five years. Being an essential element of the team that worked to transform and rebuild the corporate and business support structure. Direct leadership in areas such as corporate law, licensing, IP ownership, and commercial contracts, as well as labor and immigration law and Ukraine based compliance matters are the main areas where I have excelled throughout my employment. Over the past 2 years has accepted more responsibilities and took a role as a leader within the organization and especially the Ukrainian office of HHS Technology Group taking full ownership over the Ukrainian entity operations. Ability to manage a variety of tasks, people and projects simultaneously is among my strongest professional characteristics. Looking to join the international organization with the footprint in Ukraine to manage the variaty of issues while leading the organization to its goals.

Account Management, Team management, Management, Communication, English, Business development, Microsoft Office, Financial Reporting, Corporate Law, IP Law, Intellectual Property, copyright, emloyment law, labour law, Compliance, Business Operations, Business Processes, Business planning and strategy development, tax law, Trademarks, Patents, litigation, outsourcing, venture capital, licensing, legal, legal writing, legal advice, mergers and aquisitions, privacy law, business security, contract drafting, contract negotiation, Master agreements, agreements, corporate business support


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