Support specialist/Support Analyst

Kyiv · $1500 · 2.5 years of experience · Intermediate

Key Responsibilities: • Investigation the issues, their root causes and participating on their fixing- SQL, SoapUI; • Everyday usage of CRM system (MS CRM Dynamics, MS CRM 3.0) • Support and configuration customers portfolio of products – SQL, Azure storage; • Placing and manage products, make their enrichment on the website - Hybris back-office and product cockpit; • Project documentation development (PDD; technical tasks, user and administration manual) – Confluence, Jira, Fixit; • Working with monitoring and alerting systems - (PRTG, New Relic, App Insights); • On-call support vast application pool of web & windows services (24/7 once a month), troubleshooting and administration – (SQL, IIS); • Communication with various technical teams (CS, PM, Leads, Heads of...) – Fixit, Jira, MS Teams, MS Outlook, Skype for Business, slack etc.

Support, Jira, Microsoft Office, Ability to learn quickly, Good communication skills, English, CRM, SQL, Английский, Troubleshooting, Windows, Project Management, Google Docs

Successful configuration and release more than 50 mobile products in 6 countries.

I’m interested in the position of Middle/Junior Technical Support Engineer or other technical position where I can successfully effort experience based on my skills. I see my role in IT sphere with a wide range of responsibility, the possibility of improving my professional soft and hard skills, for sure with a profit to both, as for the company as for my personal professional growth.


System administrator/Junior DevOps/Support Engineer

Dnipro · $600 · 6 years of experience · Pre-Intermediate

Linux,Windows Server 2003-2012,VMWare ESXi,системы инвентаризации (OCS Inventory, GLPI), система резервного копирования CrashPlan,поиск неисправностей и ремонт компьютерной техники


Интересные задачи, адекватный менеджмент, дружный коллектив.


Customer Support

Kyiv · $900 · 3 years of experience · Advanced/Fluent

Support Your App November 2018 — March 2019 Customer Support Representative -Resolving basic to complex support issues for customer inquiries received via omnichannel support (emails, live chat, and calls); -Becoming a product expert and providing documentation updates to our knowledge base; -Ensuring customers' satisfaction; -Communicating with developers from various IT-companies Nextiva Ukraine October 2017 — March 2018 Customer support representative -Assisting new customers with initial set up of their phone system accounts -Configuring Nextiva’s unified communications product features -Critically think through and troubleshoot business networks -Accurately answer a variety of technical questions about Nextiva’s services -Notate tickets thoroughly and properly in Nextiva’s CRM -Maintain, organize and complete all tickets in the Technical Support Callback queue daily. -Answer customer questions via Nextiva Online Chat Support. -Work to meet and exceed a set of daily metrics -Manage difficult customer interactions Lucky Talky September 2016 — October 2017 Support Team Member -Interactions with customers via Chat, Phone, Messaging system. -Help in solving issues that appear along with the working proces -Experience working under tough schedule and efficiency requirements. -Communication with English Native Speakers as well as with English Second Language Speakers.

customer support, Support, English, Customer service, Customer Support , Product management, Service Desk, Ability to learn quickly, helpdesk, Customer care specialist

I am a results-oriented person who has been consistently praised as focused and dedicated by my coworkers and management. Over the course of my career, I have developed the skills directly relevant to the Customer Support position, including strong communication skills, multitasking and customer satisfaction. Overall, I have consistently demonstrated and proved to be organized, communicative and motivated individual in every aspect.

I would prefer to find a remote job, related to a technical support role. However, don't mind working at the office as well. Also, not interested in financial markets at all.


customer support,sales, head of support, Business Analyst, account manager

Kyiv, Lviv · $900 · 8 years of experience · Advanced/Fluent

product Clients cooperation; Communication with international clients via chat, tickets, emails, phone calls; Assistance in problem resolution; Troubleshooting; Training of new operators/outsource operators; Cooperation with different departments (setting goals, conducting tasks to its logical conclusion); Administration of clients’ database; Analysis of client's activity; Inventing new tools, ideas, plans and their implementation; Partial participation in Development of Product and Company;, Validation of orders received from customers to facilitate smooth operations process and optimize profitability; Reception/follow up of service complaints and give feedbacks/solutions to customers on any service complaints;

Профессиональный рост. Неформальная обстановка. Адекватный менеджмент.


Sales Manager

Kyiv, Lviv, Odesa · $1700 · 2.5 years of experience · Advanced/Fluent

An experienced sales manager in B2B, SaaS, online advertising technology, media buying. Proven track record of establishing connections with international clients. Currently responsible for development of sales strategy, creating new business partnerships worldwide through persistence and high negotiation skills. Advanced English, Sales, B2B sales, SaaS, Digital Marketing, Account Management, Online Advertising, Business Developement, Customer relationship management, Customer care, Customer service

Sales, Business development, It sales, English, B2B, International sales, Communication Skills, Account Management, Negotiations, Presentation skills, Networking, Sales operations, Creative thinker, Sales Development, CRM, Team player, Business Developement, International Deals, Client Management

- successful negotiation process of deals based on Enterprise model with a separate approach for the clients with different business models; - learned several types of technology from the scratches for further consulting and customer support.

Looking for an interesting, challenging work with product or technology for global markets.


Solution Engeneer

Kyiv, Odesa, Lviv, USA, Canada, EU, Kyiv · $2000 · 3 years of experience · Advanced/Fluent

Project Management, English, Jira, Microsoft Office, SalesForce , Client service, Professional Services, HTML, CSS, JavaScript

18 July

Керівник IT підтримки

Kyiv · $1000 · More than 10 years of experience · Pre-Intermediate

Досвід побудови дата центрів,та їх наповнення обладнанням, супровід IT інфраструткри більше ніж на 1000 ПК. Взаємодія з постачаьниками,підрядниками. Планування та аналіз бюджетів IT. Проведення тендерів. Великий досвід управління IT підроздліми. Досвід подалання кризових подій.

Support, Ability to learn quickly, Microsoft Office, Jira, Windows, Service Desk, helpdesk, Good communication skills, Strategy Management, Customer Service Management, Project Management, Account Management, problem management

Формування високоефективної команди IT support. З нуля побудований дата центр. Фізична перелокація "ядра мережі" без простоїв. Вибір рішення, впровадження та супровід біллінгового друку.

Цікавлять проєкти де можливий подальший розвиток и здобуття нових знінь та нивиків. Бажано працювати в команді однодумців.

18 July

Системный Администратор

Zaporizhzhya, Dnipro · $1200 · 3 years of experience · Beginner/Elementary

Повна підтримка офісної інфраструктури.

Support, Networking, helpdesk, Account Management, Microsoft Office, Windows, Email support specialist

18 July

Support, Technical Support

Remote work, Ukraine · $800 · 5 years of experience · Advanced/Fluent

Freelance Translator (English ↔ Ukrainian, Russian) nov 2015 – current time Self - Employed Computer Technology Expert / Technical Support Engineer • Technical support MAC OS, iOS, Windows OS and Android; • solving any software related problems; • setting up applications and solving application problems,setting up connections • reinstalling OS; • chatting, speaking with clients, consulting them with any technical information; • working with CRM; • working with clients from Germany, Italy, France, Japan, Portugal, Spain, USA. Computer Software Engineer / Support Manager International Software Development Company • Technical support in installing and activating applications and programs of MAC OS and Windows; • Support and assistance in solving all kind of problems with client's OS; • Checking client's devices and making sure that everything works perfect and fluent; • Online chatting and speaking with English speaking clients. Freelance English↔UkrainianTutor • giving personal and online lessons of Ukrainian language to foreign students; • giving personal and online lessons of English

English, customer support, Windows, Customer service, Microsoft Office, Support, CRM, MacOS, Android, iOS

I have an experience working with clients from all over the world (Germany, Italy, France, Japan, Portugal, Spain, USA, Russia, Australia) and providing technical support of MAC OS, iOS, Windows OS and Android by chatting online and speaking. Working on one of the top tech support companies of Ukraine, I've got an understanding on how to make clients happy and satisfied with the service.

Whatever you may need - we can always negotiate! :)

17 July

Recruiter, Project Manager, Personal Manager, HR, Support

Dnipro · $500 · 2.5 years of experience · Advanced/Fluent

Translation agency "Planet" Office manager - providing customers with all services, accepting orders and translating documents, correction of documents (6 months) Ticketing and reservation department agent - Customer support of the international airline, accepting calls and making vary transactions according to the company rules, providing with common information. (2 years) It was good experience for team work and improving of my communication skills. A lot of tasks should be done in time, so it gave me an opportunity to be well-organized and punctual. But I would like to have career growth and more tasks that can give me experience in the different fields of work. And l also want to set up my personal way of communication between staff and colleagues.

English, Project Management, Microsoft Office, Adobe Photoshop, Support, Communication Skills, Sales, CRM

Участие в европейских курсах "Business managment" Участие в конференциях по переводу Высокая стрессоустойчивость в критических ситуациях при помощи клиентам. Перевод статей из "Guardian" Высокая организованность и эффективная работа в команде. Работа наставником для новых членов команды, введение их в курс рабочих моментов и информирование по поводу всех возможных методах решения возникающих вопросов.

Опыт в новой сфере работы, изучение продукта компании и возможные нововведения с более эффективным результатом, дальнейший карьерный рост, возможность коммуникации при возникающих вопросах. Новые идеи в связи с возникающими вопросами и их методами решений. Стать тем , на кого будут ровняться и уважать, быть частью стойкой и устойчивой команды.

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