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Технический писатель 

Kyiv · $700 · 3 years of experience · Advanced/Fluent

Tech Support, Tech writing, English, Wiki, Lua, JSON, C++, manual testing and general feedback. Extensive experience in annotation for machine learning purposes. I'm a registered and ready-to-go Public Enterpreneur with full experience of maintaining it document-wise :)

English, JSON, OpenStreetMap, Wiki, Lua

- Internal wiki documentation for UBRR online banking - Content managing for blizzgame.ru - Took part in several informal book translations - Successful lobbying of office-wide waste recycling - Detailed feedback on internal program tools (both UI and functionality)

- Writing documentation, localization - Quality assurance, bug reporting, feedback - Community management (I can do tech support but prefer not to focus on that). Can do repetitive work for a long time, but it's not my dream job except in very special occasions like OpenSteeetMap. Gamedev, IT and/or map-related industry is a plus.


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MS SQL DB Developer

Kyiv · $1800 · 3 years of experience · Intermediate

MS SQL, T-SQL, PostgreSQL, QlikSense, SSIS

SQL, T-SQL, MS SQL Server, OOP, PostgreSQL, QlikSense, SSIS, MSSQL

Database support based on MS SQL. Creating schemas and structuring data for generating reports in Power BI and QlikSense.

Waiting for interesting tasks in a company for which everyone is an individual unique! Interested on position DB developer more than administrator.


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Team Lead

Kyiv · $900 · 5 years of experience · Upper Intermediate

CS Team Lead (sports betting) 06.2018 – 28.12.2019 BOSS. Gaming Solutions • 24/7 client support; • Managing team of support agents; • Mentoring newcomers; • Updating learning plan for Sports betting; • Conducting interviews. Technical writer 04.2017 – 01.2018 Coderline • Creation of specs due to requirements; • Updating technical documentation; • Keeping records of project documentation. Appraiser expert 02.2015 – 04.2017 Expertnaya LLC • Legal expert; • Business valuation; • Property valuation;

Support, customer support, CRM, Jira, Microsoft Office, Project Management, Troubleshooting, CSS


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Account Manager 

Kyiv, USA, EU, Amsterdam, London, Berlin · $800 · 2.5 years of experience · Upper Intermediate

Account Manager with over 2 years of experience in e-commerce (Amazon and eBay marketplaces) and more than half a year in VoIP business, looking for a further career development in IT or digital marketing sphere. Developed a trusted long-term relationship with partners, ensured the timely and successful delivery of our services according to contractual terms, resolved all incoming issues with the customers and partners. Fluent in Russian and Ukrainian languages, English – Advanced.

Communication Skills, English, Microsoft Office, Account Management, Business development, CRM

Mastered customer relations. Received experience in sales, promotion, and presentation of the product. Skilled in resolving specific problems and requests that involve the collaboration of several different departments.

I wish to get more knowledge in IT or digital marketing field and work in a friendly atmosphere.


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Technical Support , Support Team Lead

Kyiv · $1200 · 10 years of experience · Intermediate

I am 10 years in customer support and 3+ years as a team lead

Support, Agile, Scrum, Slack, zendesk, Jira, Atlassian Jira, Customer care, EQ, CRM, Customer Support, Project Management, SLA, Trainer, Training, Process Management, Account Management, User Guidelines, Team Management, Team Building, Team Leadership, Help Desk, Service Desk, ITIL, ITIL/ITSM, Incident Management

- creation a support department from scratch - hiring and training of several strong teams - implementation support processes for different business models As a Customer Specialist I have a huge experience in successful resolving of client’s issues, including rude and difficult customers. As a Team Lead I am not only focused on goals and management responsibilities, but also on creating and keeping an effective and friendly team spirit.

I am looking for a company where I'll be able to use my experience and face with new interesting and challenging tasks.


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Head of Sales | Key Account Manager | Head of Customer Success 

Kyiv, Remote, Relocate · $3000 · More than 10 years of experience · Advanced/Fluent

Hi there and thanks for stopping by. I specialize in growing businesses by adding long-term value from customers, markets, and relationships. 7 years in digital sales and customer success. Build and led several sales departments from scratch. Reached 208% increase in annual sales income for 2018. Extensive background (another 6 years) in negotiations and disputes. As an Associate at the top 3 world law firms handled contract negotiations and disputes exceeding USD100m. Customers Planning and executing lead generation strategy, negotiating proposals, drafting and negotiating NDAs and service contracts. Being responsible for customer success, maintaining friendly and long-lasting relations with customers. Smoothing corners between customers and the team. Markets Researching suitable markets and niches, planning entry and expansion, organizing and leading networking events/roadshows. Adjusting team approach depending on the market peculiarities. Relationships Being the first person to go in any conflict situation with a client. Building and maintaining healthy and positive relations within the sales and marketing teams. Negotiating conditions and controlling partners relations.

Account Management, English, Sales, Networking, Sales Management, Team player, Communication Skills, Negotiations, client success

- Built several sales teams from scratch. - Increased annual sales income by 208%. - Established customer success team and increased average upsale frequency by 33% on engaged accounts.

Looking for a kick-ass product team (no outsource, sorry) with a meaningful idea behind such business. To put it simply, you must love your product/service just as much as your users do. Thanks and have an awesome day!


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QA junior

Kyiv, Lviv, Amsterdam, Berlin, USA, London, Kharkiv · $500 · 5 years of experience · Pre-Intermediate

Прошел курc по тестированию ПО.Хочу развиваться в этом направлении. В данный момент нахожусь на должности заместитель руководителя технической поддержки. Обязанности: Решение конфликтных вопросов среди сотрудников подразделения. Обучение и подготовка сотрудников подразделения. Решение организационных вопросов. Составление внутренней документации подразделения. Подбор сотрудников в подразделение. Налаживание коммуникации между отделами кампании. Мониторинг качества выполнения работы сотрудников подразделения. Навыки: Настройка сетевого оборудования, прокладка сети, работа с pfsense,ip телефонией, ip камерами(видео наблюдение),работа с базой 1С, Linux. Техническая поддержка пользователей.

QA Tester, Manual Testing, Functional testing, Jira, Regression Testing, Quality Assurance

Профессиональный рост. Сложные задачи. Адекватный менеджмент.


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Customer support representative

Kyiv · $750 · 2 years of experience · Upper Intermediate

Previous work experience: Resolve customer complaints via phone, email, mail, or social media. Greet customers warmly and ascertain problem or reason for calling. Problem shooting Responsible for acting as a liaison between customers and the company Experience dealing with difficult customers and successfully resolving customer issues and concerns with a positive attitude

Support, Customer service, customer support, Customer care, Team management, Troubleshooting, Account Management, Project Management, English

Пришла в команду сапорта без какого-либо флоу работы и понимания чем конкретный отдел должен занимать, в течении года и 7 месяцев был сформирован четкая система работы, мотивация отдела и алгоритм работы с другими отделами компании.

Найти классную команду где есть возможность работать комфортно и в следствии максимально продуктивно.


yesterday

Customer Success Manager

Kyiv · $1400 · 2 years of experience · Advanced/Fluent

Having almost 3 years of experience working in support&sales, there are quite a few things I have done: As a support: • Provided support to around 50 customers via phone/email a day while confirming over 100 orders with the restaurants on average(Allset). • Assisted Marketing&Sales department with the creation of marketing campaigns, lead generation, and SMM(Allset). Understanding the operating cadence of the company and its objectives, was able to establish and maintain the customer relationships efficiently, what involved proactive b2c/b2b communication, issue remediation, workflow management, documentation, and performance measurement. As a sales: • Outlined around 100 commercial offers weekly based on innovative IT sales scripts, consistently exceeding the outreach metrics.(Lazarev Agency) • Rejuvenated B2B/B2C sales funnel through the introduction of a new sales strategy to target US/EU markets.(Lazarev agency)

Support, Customer service, English, Project Management, Account Management, Ability to learn quickly, customer support, SaaS, Sales, International sales, Customer Retention, Leadership, Good communication skills, Spanish, B2B, B2C

• It is crazy, yet I was the first support team member at Allset to detect and eliminate the user fraud pattern by collecting, screening, verifying, and reporting suspicious user patterns and activity. Investigated and resolved over 500 fraud cases. • kept top-productivity inside the team.Confirmed o/a 700 orders a week with 97%-98% positive feedback, while keeping calm and being a team player:)

Want to contribute my skills and time to a top product with a close-knit team behind it. Mutual understanding always goes first for me as I am super open to communication and dialog inside the team. Having a startup experience, willing to work with new technologies and brand-new ideas.


yesterday

IT Support Agent

Ukraine, Kyiv, Boryspil · $600 · 3 years of experience · Upper Intermediate

EXPERIENCE Customer service and support expert, Vodafone Ukraine Kyiv, Ukraine May 2018 — January 2020 Duties: · Providing client-oriented service in English, Ukrainian and Russian at Vodafone Ukraine’s flagship Khreshchatyk store; · Handling CRM management (reports, statistics) · Archiving documents (verifying, collecting, digitalization, sorting, sending); · Managing interdepartmental communication; · Evaluating bugs and processing feedback; · Working as part of a 20+ member team; · Training new staff (preparing tutorials, midterms, mentoring support etc). Support assistant trainee, Portmone Kyiv, Ukraine April 2018 — May 2018 Duties: · Provided support for clients at Ukraine’s largest online payment company; · Handled CRM management and bug reporting; · Managed interdepartmental communication. Call agent, Benish GPS Kyiv, Ukraine October 2017 — December 2017 Accomplishments: · Handled CRM events and emergency reporting for an internationally-oriented Israeli-owned GPS company; · Provided phone and email support for clients; · Reported system bugs; · Reacted promptly to GPS-alarms and handled emergency situations. PR-MANAGER, SMART FIXER AGENCY Kyiv, Ukraine July 2016 — March 2017 Accomplishments: · Managed social media campaigns and events, interacted with the public, administered physical ad campaigns; · Checked for bugs and established and managed online store websites.

Support, English, Customer service, Ability to learn quickly, customer support, Good communication skills, Microsoft Office, Technical Support, CRM, Stress-resistant, Product support, Troubleshooting, Customer care, Customer Support, Windows, Jira, Communication Skills, helpdesk, Service Desk, Project Management, Trainer, IT support, Slack, VIP support manager, Networking, Team management, experienced google sheet user

1. Виконував місячні плани роботи навіть 300% 2. Працював з клієнтами напряму (в тому числі робота з конфліктами, customer success) 3. Супер-інтегрований та адаптивний (в команді з 14 країн моє ім'я знали вже на 2й день)

Шукаю роботу або стажування з офісним графіком бажано нічних змін, з офіційним влаштуванням або контрактом (так, хочеться платити податки), в хорошому офісі зі зручною локалізацією.


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