dnepr, Ukraine · $900 · Less than a year of experience · Advanced/Fluent
Опыт работы в Службе Поддержки с англ. клиентами: email, чат и звонки. Готова обучаться и получать новые навыки и умения. Комуникабельна, пунктуальна. Для меня,очень важно в работе саморазвитие и, не мало важно, развитие в знании англ. языка.
3 месяца обучения в Китае.
Без ночных смен!
kyiv, Ukraine · $500 · Intermediate
Опыта работы не имею, практические задания по верстке страниц с помощью Bootstrap, базовые знания Vue.js, умение разбираться в чужом коде
Ссылка на мое резюме: lavra2305.github.io Hillel IT School: январь-сентябрь 2018г. курс Front-End Basic + Front-End Pro Высшее образование: 1. ДонНТУ специальность Компьютерные системы диагностики, диплом специалиста - инженер-системотехник 2. филиал МУФа, диплом специалиста по финансам
При ваших минимальных затратах приложу максимум своих усилий, опыта и огромного желания обучиться, заменить коллегу, который планирует уходить, буду закрывать на первом этапе мелкие задачи, без которых тормозится весь процесс.
kiev · $500 · Intermediate
Preparation, coordination and implementation of promotional and marketing activities aimed at promoting the brand; Budget planning and control; Increase of brand recognition among potential customers; Coordination and control of the development of the company's website; Development and implementation of digital strategy (SEO, SMM); Coordination of processes and preparation of materials for placement in specialized printed and electronic resources; Development of internal documents and rules for the use of the trademark and brand elements of the trademark; Interaction with contractors and partners; Interaction with specialized departments of the company in the framework of marketing strategy implementation; Development and implementation of the company's communication strategy (including intercorporate); Writing scripts for incoming and outgoing calls / letters; Formation of commercial offers; Preparation of tender documents and participation in tenders; Analysis of the advertising campaigns and promotional events. Managing of team up to 10 people.
Preparation, coordination and implementa, Adobe Photoshop, Adobe Illustrator
Planned and executed PR and promo campaigns which enhanced recognition of the brand; Developed connections with bloggers, opinion leaders, journalists and editors of online media; Managed all aspects of participation and sponsorship of more over 20 events.
Interested in longterm cooperation mainly with IT companies, projects and start-ups that work on the global market.
vinnitsa, Ukraine · $2000 · Upper Intermediate
Work experience: November 2014 – present helpdesk agent, Poland Diagnosing and solving hardware or software faults. Investigating the incidents, checking logs, using MS SQL, supporting of the TP.Net retail software, installing patches, configuring POS workstations, installing releases, network troubleshooting, supporting the engineers in the field, consulting site managers regarding POS and cash management issues. Using Microsoft active directory, supporting Windows OS, MS Office 2010-16 & Office 365, supporting Skype for Business, install/remove desktops, laptops, printers, peripherals and desktop application software, MS Sharepoint, Lotus Notes, VMware, System Center Configuration Manager skills. Featured LAN-WAN, TCP/IP protocols skills. EBS CRM Oracle ticketing system, BMC Remeby. Understanding of .NET Framework, C# language of the software development (understanding of the object-oriented programming, Windows Forms, the most popular patterns), API, REST web API and Postman usage, relational databases experience (MS SQL Server), GIT version control knowledge. Knowledge of administration and application development on Salesforce (Apex, SOQL, Salesforce APIs, and Force.com platforms), Lightning Design System and creating components. Familiar with Robotic Process Automation and UiPath development tool. Knowing of application testing (QA processes and principles of testing, types of testing, specifications, test cases, test plans, test protocols), understanding the Bug Tracking System, Selenium, main Python libraries for Test Automation. Web development (knowledge of HTML5, CSS3, PHP skills, Bootstrap, Ajax).
MSSQL, LINQ, C#, HTML5, .NET, AJAX, Bootstrap, CSS3, MySQL, Patterns, Windows Forms
Certifications: ITIL® Foundation with ITIL® Foundation Certificate in IT Service Management, Warsaw
searching for support C# .Net, RPA, Salesforce developer position.
Remote work, Ukraine · $350 · Pre-Intermediate
Успешно окончила курсы тестирования ПО от QATestLab. В процессе получила навыки работы составления баг-репортов, тест-кейсов и чек-листов. Уклон на функциональное тестирование и тестирование юзабилити. Полученные знания добровольно отрабатываю на реальных продуктах. Хотелось бы брать участие в тестировании продуктов на протяжении всего жизненного цикла.
Adobe Photoshop, CSS, HTML, Linux, Mantis, MySQL, PHP, TestRail, Android, Windows, Jira, Git
kyiv, Ukraine · $800 · Less than a year of experience · Upper Intermediate
BA/Product owner ● elicitation business needs and goals ● creating roadmap ● visualizing business goals and processes (user story mapping, use cases, UML, BPMN) ● creating prototypes, wireframes, mockups ● describing tasks with user/job stories, table of elements, acceptance criteria ● requirements verification and demo ● keeping requirements documentation up to date ● facilitating meetings with biz, dev and both parts ● managing backlog, backlog duty like a ScrumMaster ●Support manager ● working with English/Ukrainian/Russian speaking clients ● 1/2/3 lines support at once (I was communicating with clients, providing them with solutions, researching for finding bugs and creating detailed bug reports) ● implemented help-desk and task tracker ● training new employees ● providing clients with onboarding
● help desk implementation ● training new employees ● MVP realization of a product
Product analyst or business analyst position in a product company. Ready to create a big interesting product, learning and growing with a team.
kyiv, Ukraine · $500 · Less than a year of experience · Intermediate
Intertop Ukraine September, 2014 - May, 2015 Shop assistant Main responsibilities: assisting and communicating with customers, working with internal documentation and merchandise. McDonald’s Ukraine • September, 2016 - June, 2017 Member of restaurant crew • June, 2017 - October, 2017 Training instructor Main responsibilities: training the team of 8 people, working with training documents, providing new members of the team with any assistance and information. • October, 2017 - August, 2018 Shift Manager Main responsibilities: Management the team of 30 people, making an inventory (weekly), communicating with customers in critical situations, internal documents. Kiwi.com August, 2018 - current time Travel agent Main responsibilities: providing all services related to flights (registration, cancellation, informing about any changes etc).
customer support, Customer service, English, Support, Microsoft Office, Ability to learn quickly, Windows
poltava, remote · $400 · Intermediate
I am experianced in working with staff directly ( personnel administration based on automatic database in accordance with national and local legislation and intructions). In conditions of many tasks solving, I can work with a lot of information and its systematizing. Dealing with people every day I know exactly how important can listen and response properly and polightly. Also, English always was my passion ( from University times until now).
English, Touch typing, Manual Testing, Microsoft Office
My experiance as personnel officer is based on communication. I am interacting with a lot of people of different statuses and roles. Multitasking and stressstability are the key strengths I have. "How to speak that people want to listen" is my moto. Being technical background I've passed the course "The fundamentals ofSofware testing". Understanding the general idea of SDLC I am ready to be explored to do my best.
I am looking for an opportunity to reload myself as a Customer Support or Junior PM. I hope to become a part of family-team, where members are open to support each other and have one direction in an atmospere of partnership. I am ready to be engaded from the first day. Multitasking environment challenfge me to respond quickly and considerably.
dnepr, Ukraine · $700 · Less than a year of experience · Advanced/Fluent
I’m a dedicated individual with a focus on IT industry always looking for new opportunities and thriving in changing environment. I believe in filling one’s purpose through commitment and perseverance. I have experience of working in a Customer Support Manager position within one year. Being multitasker - assisting the clients with the help of live chats, phone calls and emails. During my work abroad in the tourism industry I had experience of dealing with different cultures and nationalities. Familiar with research methods and tools, get used to work and analyse great massive of information while preparing my own reserch articles. Will be happy to provide my detailed CV upon request.
customer support, Customer service, English, Jira, Microsoft Office, Live Chat, Phone Support, Business writing, Confluence, Research, cold colling, German
1. TOEFL Ibt - 89 points (dated Nov.17, 2018) 2. Co-athour of two academic articles connected with the tourism industry based on my work experience abroad. 3. Participation in numerous social activities and trainings in the frames of International youth educational forums, projects, and meetings implemented by European Commission.
-> Opportunity for professional growth and realisation while improving my communication skills in English (both Writing & Speaking) during working hours; -> Developing and improvement of already acquired customer service skills; -> Bright corporate life and good social conditions. !!!! If in the frames of my work I will have to attend conferences, exhibitions, professional trainings and move around overall, I will be only happy.!!!
kyiv, Ukraine · $400 · Intermediate
На данный момент являюсь аналитиком-маршрутизатором в сфере IP телефонии и SMS. Занимаюсь анализом и настройкой маршрутов, загрузкой тарифов, решением входящих тикетов от наших клиентов. Хочу перейти в WEB разработку.
Закончила обучение по направлению Front-End Basic (HTML, CSS) и Front-End PRO (JS, Vue.JS)
к каждой задаче можно подойти с разных сторон, решить её разными методами и подходами. мне это интересно, иметь возможность расти и развиваться.