Customer Support

kyiv, Ukraine · $900 · 3 years of experience · Advanced/Fluent

Support Your App November 2018 — January 2019 Customer Support Representative -Resolving basic to complex support issues for customer inquiries received via omnichannel support (emails, live chat, and calls); -Becoming a product expert and providing documentation updates to our knowledge base; -Ensuring customers' satisfaction; -Communicating with developers from various IT-companies Nextiva Ukraine October 2017 — March 2018 Customer support representative -Assisting new customers with initial set up of their phone system accounts -Configuring Nextiva’s unified communications product features -Critically think through and troubleshoot business networks -Accurately answer a variety of technical questions about Nextiva’s services -Notate tickets thoroughly and properly in Nextiva’s CRM -Maintain, organize and complete all tickets in the Technical Support Callback queue daily. -Answer customer questions via Nextiva Online Chat Support. -Work to meet and exceed a set of daily metrics -Manage difficult customer interactions Lucky Talky September 2016 — October 2017 Support Team Member -Interactions with customers via Chat, Phone, Messaging system. -Help in solving issues that appear along with the working proces -Experience working under tough schedule and efficiency requirements. -Communication with English Native Speakers as well as with English Second Language Speakers.

customer support, Support, English, Customer service, Customer Support , Product management, Service Desk, Ability to learn quickly, helpdesk, Customer care specialist

I am a results-oriented person who has been consistently praised as focused and dedicated by my coworkers and management. Over the course of my career, I have developed the skills directly relevant to the Customer Support position, including strong communication skills, multitasking and customer satisfaction. Overall, I have consistently demonstrated and proved to be organized, communicative and motivated individual in every aspect.

I would prefer to find a remote job, related to a technical support role. However, don't mind working at the office as well.


Qa engineer

brest · $500 · 1.5 years of experience · Intermediate

Jira,Android,jmeter,java,html/css По разработке,могу за вечер написать приложение библиотеку на Java,или сверстать хороший сайт страницу,или проверить на наличие багов,и нагрузить сайт

CSS, IntelliJ IDEA, Jira, JMeter, Android SDK, Java Core, OOP, XML

Быстро обучаюсь и исполнителен.Был бета тестировщиком новой почты,нашел также баги на сайте Майкрософт,ебэй и некоторых других

Очень хотел бы заниматься тестированием мобильных приложений и игр,так как есть желание в последствии стать разработчиком


Customer Support Manager/Team Leader

kharkiv, Ukraine · $1500 · 3 years of experience · Advanced/Fluent

My experience and responsibilities: - Provide general supervision of the shift to ensure all systems and processes are running smoothly; - Communicate with upstream providers and registries in order to escalate and resolve system impediments; - Organize and manage the workflow on shifts, including balancing the workload, ensure productive workflow and comfortable working conditions for each CS Specialist on shift; - Maintain a productive environment, motivate and inspire team members; - Facilitate problem solving and resolve conflict situations; - Be an escalation point for clients, determine and approve exceptions; - Communicate customer feedback to the corresponding departments / staff in order to develop processes for better serving customers; - Develop and maintain in-depth product knowledge (domains, applications); - Maintain reports on shift performance as required; - Report and escalate internal and external issues and incidents based on guidelines; - Assist with updating external client knowledgebases, as well as internal departmental documentation as required; - Be engaged in continuous training and self-education; - Work with Jira, Confluence and other tracking platforms; - Collaborate with peers and other departments to achieve company goals; - Staff management and development by means of performance evaluation and guidance; - Providing regular and constructive feedback on staff performance on a regular basis; - Onboarding new team members; - Handling regular meetings with the team and holding presentations; - Monitoring the team performance and setting goals for better and efficient work; - Compiling meeting minutes; - Gathering feedback regarding required trainings; - Creating procedures and setting up the processes across teams to meet company goals; - Delegate tasks and decisions and ensure the team is organized to complete them to the relevant standards.

17 May

Junior Project Manager

kharkiv, Ukraine · $400 · 1 year of experience · Pre-Intermediate

Управление командой 14-20 человек Проведение переговоров с клиентами Подготовка аналитических данных Анализ договорных условий с клиентами Подбор,обучение, адаптация новых сотрудников в команде Контроль выполнения KPI отдела Организация рабочего процесса Проектная работа Системы: EDI, EDF, SAP

Scrum, Agile, Project Management, Risk management, Kanban, SDLC, cost control, Communication, Negotiation skills, Waterfall, Prototype, Team management, KPI

17 May

Support Egineer, Customer successes 🔥

kyiv, Ukraine · $2000 · 5 years of experience · Upper Intermediate

Active Directory, Networking, Windows, Linux, Customer Support, HeldDesk

customer support, HeldDesk, Windows, Networking, Active Directory, Linux, AWS, TCP/IP, Docker, Ubuntu, CentOS

Профессиональный рост. Адекватный менеджмент. Сложные задачи.

16 May

Content manager/Customer Support

Remote work, Ukraine · $450 · 3 years of experience · Upper Intermediate

Employment History "Winnlab" (web and mobile development) Dec 2017 - Present Assistant manager/business development Maintaining document flow and assisting in business development - in particular: collecting information for the future process of R&D " creating and archiving the database of new contacts e-mail correspondence (corporate and personal)" " Over the last year, I have described, classified and sorted out the contacts of more than 2,000 web development companies from all over Europe, all of which were included in the informative, descriptive database I had previously created. Mailing results have provided my current employer with more than 50 unique contacts among the top managers, which are now involved in the business negotiations or process of partnership." "Apart from those mentioned above, my other responsibilities included organizing the team’s daily routines in every needed aspect by means of providing the office with all the equipment or conveniences/comforts required by the employer." Kachorovska atelier (clothes and fashion industry) Feb 2017 - Sept 2017 Franchise development and sales channels manager market analysis with the subsequent strategy development creating comparative tables of brand differentiation subject field research and reporting "As a result of the work process that was carried out solely under my thorough supervision and guidance, I developed a theoretical basis for further planning in the form of a set of informative tables." Customer service manager/Content specialist Oct 2016 - Feb 2017 "My responsibilities included managing orders in the CRM system and solving problems of customers by phone, email or personally." "As a content specialist, I was responsible for writing articles, managing graphic and text content of the site and the social pages of the brand." The Bohdan and Varvara Khanenko Museum of Arts (National Museum) Mar 2013 - Mar 2016 Researcher / Exhibition Manager "The position I held required me being involved in scientific and journalistic activities in the field of classical European art as well as the organization of the exhibition process and work as a guide, all of which was successfully performed to the level and standard required by the Museum."

customer support, Customer service, Account Management, Support, Customer care

16 May

Account manager/ Customer Support Representative

kyiv, Ukraine · $1200 · 2 years of experience · Advanced/Fluent

I started my career in a Customer Support Department in 2017 as a Support Representative, helping the customers all over the world (mostly the USA) with their inquiries via phone calls, online chat and email. One year later, I became a team lead. My main responsibilities were: following up on agents performances and advising them on company’s policy and procedures; mentoring newbie agents; resolving unusual cases escalated to me as a manager; improving company’s procedures and reporting CRM bugs to IT dep. I also possess basic knowledge of sales procedures and have some experience in dealing with refund requests. I consider myself as a multi-tasking individual, able to grasp new concepts and ideas quickly, performing good in a team and at the same time able to work without supervision. I have a good command of English (graduated as a translator) and I am currently learning German, however I’m not able to use it in my work (yet).

Customer service, Customer care, English, Account Management, Support

I would love to be a part of a team that is proud of their product. I want to try myself more in B2B rather than B2C but I’m open to any offers.

16 May


l'vіv · $600 · Advanced/Fluent

В даній сфері немає досвіду але швидко вчусь, маю багато досвіду спілкування з іноземцями. Брав участь у Work and Travel USA, Work and Travel Germany, і також працював деякий час в Стамбулі, Турція як перекладач.

customer support, Support, Customer service, English, Ability to learn quickly, Customer care, helpdesk

Різноманітністю місць де побував.

Хочу мати хорошу зарплату за яку буду відповідно якісно працювати та займатися чимось цікавим.

15 May

Travel coordinator/ Travel manager (Corporate, company, business travel)

Remote work, Ukraine · $500 · 5 years of experience · Intermediate

Більше 3 років досвіду планування закордонних подорожей (корпоративні, приватні). Співпраця з B2B системами. Налагодження логістики. Розуміння travel-бізнесу. Впровадження принципів роботи, які допомагають оптимізувати затрати на корпоративні подорожі.

Support, Account Management, Customer care

Оптимізація витрат на корпоративні поїздки закордон.

Хочу допомогти спростити, покращити, оптимізувати процес відряджень.

15 May

Support Lead

Remote work, Ukraine · $900 · 3 years of experience · Advanced/Fluent

FENIX INTERNATIONAL LTD. 06/2018 - 04/2019 Support Lead. - Quality assurance, bug reporting and team performance tracking. - Support escalations and analysis of customer's feedback and reviews. EMANAGED LTD 11/2017 - 05/2018 Data Manager. - Providing services for eCommerce companies, who need to set up a marketplace on eBay/Amazon or etc. - Data analysis for client's listings and rework of an existing marketplace. CARID.COM 11/2016 - 10/2017 Team Leader. Purchasing Department. - Tracking team performance, monitoring of the scheduled tasks, sales reports analytics, search for possible solutions. - Training new empoyees. - With my participation "live inventory" system was reworked, to decrease a number of out-of-stock orders. - During 1st half of 2017 our team saved orders for the amount of $1.7 million, comparing to $1.2 million year before. CARID.COM 09/2015 - 11/2016 Retention agent. Purchasing Department. - Troubleshooting with clients to keep the order going and save the profit. - Cooperating with manufacturers and vendors to find out the quickest possible solution.

Customer service, customer support, English, Customer care, Customer Support Expertise, head of customer support, Good communication skills, zendesk, Microsoft Office, Support, Account Management, helpdesk, Team working, Email support specialist, People Managenent, Ability to learn quickly

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