yesterday

Support Engineer 

Kyiv · $1200 · 3 years of experience · Advanced/Fluent

- August 2019 till now. Technical Support Engineer in the US Telecom Service Management company based on the ServiceNow platform. Responsibilities: the resolution of customer queries and issues, handling of technical internal team tickets on the ServiceNow platform. - 2017-2019. Customer Support Agent in a company, oriented on the American market, that offers educational services. Responsibilities: assist customers in Zendesk chat, via phone and email, help solving various issues including tech and billing ones; receive, process, and track orders.

customer support, Customer service, Support, English, zendesk, Good communication skills, Microsoft Office, Have experience of communication with native speakers, Communication Skills, helpdesk, Ability to learn quickly, Jira, Confluence, ServiceNow, Technical Support Engineering, B2B, Atlassian Confluence, Atlassian Jira, bitrix24

Additional skills: - ServiceNow fluent user; - Atlassian (Jira, Confluence); - Knowledge of MS Word and Google Docs; - Zendesk chat; - Roundcube; - Bitrix24; - Bamboo; - X-Lite. Personal qualities: - Stress-resistance and patience; - Self-motivation; - Willingness to learn; - Attentiveness (plan and goal KPI results) - Multitasking; - Team worker.

At the present time, I would like to further my career in a progressive organization within the IT industry on a technical position.


yesterday

QA Engineer

Lviv · $2400 · 4 years of experience · Upper Intermediate

I am a software test engineer with more than 3 years of experience; Testing skills: functional, smoke, integration, regression, load; - Working experience in all QA activities during the full software life cycle - Working with technical documentation (business requirements, functional specifications); - Creating test cases, checklists, test plans, bug reports, release reports, metrics collection; - SQL-queries writing; - Web application; - Desktop application; - Android/IOS applications; - Experience in manual black-box testing - Company and project report creation - Leading meeting, demos, presentations - User support Tools and Technologies: JIRA, TestRail, Rally, Confluence, Selenium IDE, Android Studio

Android, Confluence, Jira, Manual Testing (QA), Quality Assurance (QA), User Experience (UX), Zephyr, Android Studio, Jenkins, JMeter, Perforce, SQL, TestRail, Agile, Manual Testing, Regression Testing, Functional testing, Quality Assurance, Web Testing, Test Design, Software QA Testing, Scrum

- Master diploma - ISTQB certificate

-Supporting my education progress. -Friendly atmosphere in team. -Interesting projects with challenging tasks. - Growth perspective (people management/project management/product ownership). - Trips.


yesterday

Senior Customer Care Specialist

Remote work, Ukraine · $800 · 8 years of experience · Advanced/Fluent

I have 5 years of professional and 3 years of NGO working experience .

English, Customer service, Ability to learn quickly, Troubleshooting, Service desk, helpdesk, Good communication skills, Microsoft Office, CRM, customer support, Customer care, Support, Communication skills, Team management, Windows, Customer support, zendesk, customer verification, Customer Support Management, Excel, Process management, Analytics, Communication Skills, Project Management, Customer Support Expertise, Customer Support, Ability to multi-task, Sales, Analytical Skills, Analysis and research, Zendesk, Microsoft Excel, Email support specialist, Outlook, Customer Training and Support, Trainer, HRM, Planning & Management, Advanced English, salesforce, Marketing, Conflict solving, iOS, Ability to Learn Quickly, Ability to quickly learn, Ability to take initiative and adapt, Communicate with foregein Customers, Communication, Excellent American English communication skills, CRM systems support, Business Developement, Client Management, Attention to Details, Excellent interpersonal skills and multitasking abilities, Fast typer, Customer Care, Customer Service, Customer Success, Business English, Client Relationship

I achieved big results in such international companies as APPLE, TURKCELL, GENPACT and others. I have an outstanding experience in customer care/support and lately i improved myself a lot in affiliate marketing. Last year i was able to attract more than 100 new customers to our company.

i'm looking for remote job


yesterday

Technical Support

Remote work, Ukraine · $750 · 1.5 years of experience · Upper Intermediate

My usual tasks include: - provide timely response to all incidents, outages and performance alerts - categorize issues for escalation to appropriate teams - work with admin teams to find root causes and resolutions. - email deliverability testing using SPF, DKIM, and DMARC - firewall setup with custom port blocking and IP/IP range access control using iptables - server monitoring using Nagios

Linux, Networking, TCP/IP, Nginx, DNS, Nagios, Windows, Jira, DHCP, Apache, Git, IMAP, Cisco, routing, SQL, OOP


yesterday

System administrator

Kyiv, Berlin, London, Amsterdam, USA, EU, Canada · $1500 · More than 10 years of experience · Pre-Intermediate

Key competencies and skills: Strong knowledge of Windows administration Base knowledge of Linux administration Installation and configuration of VMware ESXi and Windows Hyper-V virtualization systems Configuration and maintenance of L2/L3 network equipment: HP, Cisco, Mikrotik and Next-Gen Firewalls Fortinet, Cisco ASA Troubleshooting network Knowledge of Zabbix monitoring system Strong knowledge of backup systems Veeam Backup & Replication Knowledge of service desk application Zoho Preparation of technical documentation Communication and collaboration with different departments Work planning and managing of IT department Integration of IT systems on dedicated servers abroad. Transferring the existing infrastructure and services of the company. Creating and preparing servers, setting up a GPO. Installation of the hypervisor VmWare, Hyper-v. Configuration of Veeam Backup & Replication. Transferring physical servers to virtualization.

Windows, Support, Networking, head of customer support, customer support


yesterday

web designer, ui/ux

Kyiv · $600 · 1 year of experience · Intermediate

sites, landings, logos, icons prototyping work with typography, composition, references, presentations target audience analysis adaptive development implementation of modern design trends identity

Adobe Photoshop, Figma, Prototyping, mobile design, UI/UX, Graphic design, Photoshop, Photoshop | Figma, WEB DESIGN, Prototype, User Interface, User Experience, Graphic-design, English, Illustrator, HTML & CSS

Hello everyone, I am a web designer with one year experience. I like to work with advertising, ux / ui, I also enjoy doing research. I am sure that the main task of the designer is to solve the problem of the customer. This is only possible when you are serious about solving a problem. I have a basic understanding of html, css. I will be glad to cooperate


yesterday

Customer Success Manager

Kyiv · $1500 · 5 years of experience · Upper Intermediate

Starting as a QA engineer I have a good knowledge and understanding of technical part of software development. And now, working as a client manager, it helps me to transfer client's issues into clear tasks for a development team. My responsibilities also include client onboarding, making demo calls for customers, face-to-face meetings, full support during all stages of customer journey map and helping clients reach their goals by using the provided solution.

Freshdesk, Customer Support, Communication Skills, Account Management, Support, Customer service, Ability to learn quickly, Customer care, Jira, Windows, Quality control, Project Management, Help Desk, Adaptability

I want to work in a company that cares about their employees, supports their career development and has a healthy work environment. I can work in stress conditions, just not when stress is permanent. When working with people, every case can be unique and require different ways of solving it. This variety is what I like in current job. Learning about product functionality is just a beginning, finding the best way to use product to reach client's goals - that's where the fun begins.


30 May

Customer care/ Customer support

Kyiv, Lviv · $700 · 2 years of experience · Advanced/Fluent

Customer support manager and trainer (2 years and 3 months) IMS-Ukraine (Internet marketing service) • Provide customer support via chat (Zendesk), phone, email and CRM system. • Provide consulting about service, features, payment options, etc. • Resolve customer's issues and help junior colleagues to resolve disputes and satisfy the customer's needs. • Train newbies and familiarise them with policies and regulations of the company, functions of the system and their main responsibilities and working conditions.

English, Customer service, Ability to learn quickly, Customer care, Good communication skills, CRM, Customer Support, Communication Skills, HTML, Excel, B2B, support expert, Communicate with foregein Customers, Sales, helpdesk

Натренувала 10 нових customer support representatives на попередній позиції Мала високі показники КПІ щомісяця протягом роботи у компанії Допомогла тисячам клієнтів розібратись з нашим сервісом Вирішила більше сотні складних кейсів

Хочу працювати у дружній команді та мати можливість розвиватися як спеціаліст


30 May

Менеджер поддержки клиентов

Odesa, Vinnitsia · $800 · 4 years of experience · Intermediate

- Привлечение клиентов (звонки по холодной базе) - личные переговоры - заключение договоров - решение конфликтных ситуаций - общение с партнёрами в мессенджерах - поддержка 24/7 - мониторинг конкурентов - ведение спейса в Confluence

Support, customer support, Communication Skills, Confluence

Не продажи.


30 May

Customer care agent/ representative

Remote work, Ukraine · $700 · 1 year of experience · Advanced/Fluent

Hi, I hope you're having a great day. My name is Maria and I’m currently working as a freelancer. I worked as a customer service agent (both email and calls) in Zendesk CRM system where I helped customers solve various issues including marketing, logistic, technical, product questions, etc. I would love to be working again in an amazing team. I was born in Ukraine, but I grew up in a bilingual family. I have 10 years official English education so my English is on a native level both verbally and in writing. In addition, my background is in hospitality and tourism with more than 7 years of experience, so I know how to make guests and customers happy in a welcoming, warm and courteous manner. I’m available to work long-term. Will be happy to share my knowledge and expand my experience in a great friendly team of professionals. Warmly, Maria

Support, English, Customer service, Customer care, customer support, Ability to learn quickly, Microsoft Office, Good communication skills, zendesk, Troubleshooting, Communication Skills, Windows, CRM, Team management


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