Billing Operations Manager (with night shifts)

We`re rapidly growing and inviting a Billing Operations Manager to our team.

You would be running such tasks as:
• Perform daily, weekly, and monthly monitoring of billing KPIs (payment approval rate, conversion rate, canceled transactions, timeouts, etc.);
• Analyse data, identify any anomalies, errors, or deviations affecting the system, and proactively troubleshoot issues;
• Provide efficient payment routing and flow management for maximum efficiency and processing speed.
• Understand current payment flows, methods, existing monitoring, analysis, and back-office tools;
• Collaborate with other departments across the company, including product development and technical support;
• Systematic preparation of reports in Tableau to monitor key payment indicators;
• Develop and implement improvements to monitoring processes and billing operations to increase efficiency and reduce risk.

Required skills and expertise:
• 2+ years of experience in the billing/payment industry;
• Understand the fundamentals of the online payment sphere: payments methods, technical integrations, funnels, online payment flows;
• Confident with processing financial/transactional information;
• Ability to work effectively with billing systems and monitoring tools (Kibana, etc);
• Excellent communication skills with payment providers and merchants;
• Advanced Excel and other MS Office software user;
• English from upper-intermediate level;
• Initiative and proactive approach;
• High level of independence and ability to take responsibility.

Will be a plus:
• Experience in analytical tools (e.g.Tableau).


We offer:
Care for your health and well-being
• 100 % paid sick leaves;
• 20 working days of paid vacation;
• Medical support;
• Benefits Cafeteria (budget for gym/stomatology/psychological service & etc.);
• Ability to work remotely or in the office (as you wish);
• Corporate gifts & events.

Professional growth & development
• Competitive salary with annual salary promotions;
• The annual budget for professional courses, conferences, workshops, and books;
• Internal training courses;
• Work with a team of professionals and have the opportunity to share knowledge.

Corporate Culture
• Dynamic and result-oriented work environment;
• The ability to influence product development at an early stage;
• Openness to new ideas and approaches, healthy team discussions;
• No “red tape” culture.


Candidate journey:
HR Interview -- Interview with Team Lead

About Paycord

Paycord - is a Ukrainian PayTech company. Our product is a payment service that connects interested business clients with providers that offer access to local and international payment methods.
At Paycord we understand the importance of expansion. Our goal is to make life easier for businesses who enter new markets. We are here to help different businesses strengthen their performance on emerging markets.

Company website:
https://paycord.com/